FAQS

Frequently Asked Questions

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Appraisals

Appraisal versus warranty:

warranty is typically offered by the seller, to repair or replace a valued jewelry item if damaged.

An appraisal is a written document by an expert appraiser, GIA Graduate Gemologist, for the purpose of obtaining insurance  in the event your item is lost or stolen.

Who should get an appraisal?

Anyone wishing to protect their fine jewelry items of value or family heirlooms.

How often should I have an appraisal updated?

In reality, only when Market conditions change significantly, when you move, or change Insurance companies. Check with your Insurance company.

How long does it take to get an appraisal?

At Jewelry Appraisers of North Carolina, we can schedule your appraisal for the same day, or within 48 hours, depending on the number of jewelry items and their complexity.

What items should I get insured?

Jewelry you consider valuable or irreplaceable, especially fine diamonds, 14 Karat gold, designer jewelry items or family heirlooms.

Who should I trust to do my appraisal?

We believe an independent appraiser is critical. A  GIA (Gemological Institute of America) Graduate Gemologist, and  member of  the National Association of Jewelry Appraisers (NAJA), or it’s equivalent, is qualified to appreciate, identify, grade, and place an appropriate value on your items.

What types of items do we appraise?

Diamonds, rings, earrings, bracelets, necklaces and more, 10K, 14K and 18K fine jewelry, platinum jewelry, fine precious gemstones, cultured pearls, fine watches, like Rolex, Cartier, or Patek Philippe, fine designers, like David Yurman, Tiffany, or John Hardy, fine Vintage jewelry items from the Art Deco, Retro, or Victorian era, Sterling silver flatware and US gold and silver coins. If you are not sure our experts will be glad to review and advise.

How much does an appraisal cost?

A written appraisal is an affordable $75 for the first item, with possible discounts for additional items.

Jewelry Repair

What repair services do you offer?

All basic jewelry service including ring sizing, prong repair, and gemstone replacement.

Can you do repairs while I wait?

Our shop is not on the premises, but we usually complete the repair within 48 hours.

Is my jewelry safe?

Absolutely! We are completely insured and lock up every item in our bank vault.

Who does your repairs?

We use the same quality jewelers Bardy’s Fine Jewelry had been using for years.

Is there a guarantee on the work?

In general, we offer a one year warranty, but consider each job individually.

How is it priced?

Each quote is approved before any work is done.

Do you offer laser welding?

Yes, for very delicate or heat sensitive jobs we will use a laser weld expert.

Can I just get my jewelry cleaned and inspected ?

Yes, stop in anytime for complimentary cleaning and inspection.

Rolex Watch Service

What type of Rolex services do you offer?

All basic service including overhaul, routine maintenance, parts and refinishing.

How long does it take?

Usually 2 weeks, once the estimate is approved.

Who does the Rolex Service?

Factory authorized Rolex repairmen using authentic Rolex parts.

What do you charge?

Basic maintenance ranges from $495 to $595, with extra for parts or refinishing.

Is there a guarantee on the work?

Yes, the Authorized Rolex Service Center offers a one-year warranty.

Do you work on other watches?

Usually, only fine Swiss watches such as Ebel, Tag, Cartier, and others.

Can you change a battery or shorten a watch band on other popular brands?

We don’t do that on site, but can recommend someone in the area who can.

Will you buy my old watch?

Yes, depending on the item we will make you an immediate cash offer.

GIA Diamonds

Do you sell GIA (Gemological Institute of America) Graded Diamonds?

Yes we do, including options for EGL or AGS graded diamonds.

Are you professional Gemologists?

Mr. Kahn is a GIA Graduate Gemologist and Ms. Lester is also a GIA Gemologist.

How are your diamonds priced?

Being in an office location instead of an expensive retail space, we will save you money.

Can I compare more than one diamond?

We can arrange to have multiple diamond options for your viewing.

Do I need to make an appointment?

It is strongly recommended, as we keep our diamonds securely locked in a bank vault.

Can you also provide a mounting?

We can find the perfect setting for your diamond, or build a new ring just for you.

Do you have other jewelry?

Estate jewelry, diamond earrings and other jewelry products are available.

Will you buy or allow a trade-in on my old diamond?

Absolutely! We can re-purpose, re-design or buy back all your unwanted jewelry.

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Custom Design

How do I start?

Meet with our Master Designer and discuss your idea options and price consideration.

Is there a charge to consult?

No, you only pay for the finished jewelry once it meets your approval.

What does it cost to Custom design?

Our overhead is much less than tradition retail stores, so you will pay less.

What are the steps to producing a custom made piece?

Sketching, CAD-CAM image, 3-D “model” making, casting, setting and finishing.

What if I don't like the items?

100% satisfaction guaranteed! You approve every step of the way before we proceed.

How long does it take?

Usually, just a few weeks from the time the final design and estimate is approved.

Can you use any of my old diamonds, gemstones or gold?

We love to incorporate your old items and re-purpose them into a new treasure.

Will you buy my old jewelry?

Yes, if we can’t incorporate them in your design then we will pay cash or use as a trade-in on a new item.

Sell Your Unwanted Jewelry

What do we buy?

Anything gold, platinum or sterling silver, diamonds, fine watches and more.

What items bring the most money?

Antique jewelry from the 1920s-1950s, larger diamonds and Rolex watches.

What if I don't know if my jewelry is real?

Bring it all in and we will examine it together.

Is there a charge to look over my jewelry?

No! We will examine your items and offer you cash or check on the spot.

How long does it take?

In most cases, less than 15 minutes.

What do I need to bring with me?

Old appraisal, paperwork or Grading Report is helpful, and a valid Drivers License.

What if I don't want to sell right now?

No problem, no pressure. We encourage you to shop around.

Do I need an appointment?

It’s recommended. We are discreet and secure and want to give you our full attention.